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LYFEBULB

Creating a more inclusive transplant community

BackStory

Filling a Gap to Fulfill Lives

Before TransplantLyfe, there was a lack of safe, inclusive platforms for people living with chronic disease to build community. Several communities bootstrapped through Facebook groups. Others connected through Instagram and Twitter hashtags. But not only are these social platforms prone to harboring bad actors who foster toxicity, they also make it difficult to find and connect with others. They were okay work-arounds, but not an ideal (or functional) way to forge friendly, lasting community bonds.

Lyfebulb engaged Postlight to provide strategy, design, and development of the new community platform TransplantLyfe, where transplant patients and their caretakers can make connections, find support, and share experiences.

Strategy

Combining Community and Healthcare Expertise

Postlight’s deep understanding of community product design and aesthetics, combined with Lyfebulb’s endless knowledge of the healthcare industry and transplant process, allowed us to move quickly to create an empathetic and inclusive experience for members of the transplant community. Crucially, we knew from the start that we had to build a platform to meet all HIPAA-compliant security and privacy standards.

Approach

Hitting the Ground Sprinting

Our engagement began with a Relay — Postlight’s take on a design sprint. Spread over two weeks, we worked with stakeholders at Lyfebulb to identify the problem and ideate solutions. The first week concluded with two polished clickable prototypes, which represented two of the site’s main pillars. We spent the second week usability testing both prototypes, to validate our decisions and gather feedback from users.

Outcome

A Positive Outlook

The result is a platform built to serve community connections on multiple levels. Users of TransplantLyfe are able to participate in a community forum to share their experiences and receive feedback. The platform also matches transplant patients and caregivers with people like themselves, creating a safe and secure messaging platform to make one-on-one connections. Lastly, TransplantLyfe holds a space for personal notes for patients to track their health through their transplant operation and recovery.

What We Did:

  • Design Sprint
  • Product Strategy
  • Product Design
  • Software Engineering

Project Details

  • PHP
  • React
  • Vanilla, Open Source Software
  • MySQL
  • DynamoDB