7:28 — Rich: “Being Lebanese is part of the way we do business.”
9:24 — Rich: “There’s no factory farm of humans that you lease out, to put some code out in Lebanon. They just don’t think that way.”
12:15 — Rich: “A team starts to form and they said, ‘we want to be part of you, we don’t want you to just throw stuff across the ocean because you had a thing that needed to get done that wasn’t interesting. We want to join you’. And to hear that from the other side was really, really interesting.”
14:49 — Paul: “We got a clear signal back saying, ‘[outsourcing] won’t work, just like it won’t work anywhere. You need to have us be part of your culture, we need to connect, and then we’ll do work at the quality that you expect. And we want that for ourselves and you should want it from us.’”
15:07 — Paul: “What you don’t get is some easy, spreadsheet savings; but what you do get is increased capacity to do quality work, which is actually where our growth is as a company.”
16:48 — Rich: “We’re actually not driven by metrics. We’re driven by doing great work, finding great opportunities, doing great work again.”
24:05— Paul: “There’s a really good chance here, that the good cultural things that helped us grow are gonna happen in Beirut too.”