Insights
Thoughts and ideas on strategy, design, technology, and beyond
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Leadership
3 Red Flags in Client Services Inspired by Bernie Madoff
On the cult of personality, lack of transparency, and low-quality artifacts.
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Product
Audubon Wins at the 2023 Anthem Awards
The Bird Migration Explorer is now a multi-award winning digital experience!
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![A scientist holds a rabbit in one hand and a hat in the other as if he has pulled the rabbit out from within the hat like a magician.]()
Strategy
How to Balance Pragmatism and Panache
A snappy, stable experience is the mandatory prerequisite for razzle-dazzle.
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Leadership
More in Leadership-
![The top half of a person's face fills the screen. She wears glasses that have loading symbols across them. She is surrounded by error messages.]()
Leadership
What My Mom Taught Me About Technology
The software industry has a user experience crisis on our hands.
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![A woman standing in front of an orange background with her eyes closed and hands outspread looking at an office room of people within a blue background.]()
Leadership
Three Ways to Be the Thermostat
Great leaders set the temperature, especially when stress is high.
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Leadership
Dear Optimistic Leaders: Make Paranoid Plans
Great plans account for when things don’t go according to plan.
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Leadership
Why I Love Writing as a Leadership Tool
To drive alignment and get to decisions faster — write it down.
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Strategy
More in Strategy-
![A presentation slide that has a digital image of a concert, and the stage includes the words "Please wait, the meeting host will let you in soon."]()
Strategy
How to Demo Like a Pro
Six practical tips for showing off software.
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Strategy
Introducing The QORE Handbook for Digital Leaders
Clarifying questions for digital leaders making great software.
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Strategy
How to Write a Compelling Product Vision
A step-by-step guide to winning over even the most uptight investors.
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Product
More in Product-
![Blue background with digital art of a horseback rider on a horse with the back half of the horse being cut off and pixelated.]()
Product
There’s No Good Customer Experience When Your Internal Systems Are a Mess
Don’t neglect back office interfaces when thinking about CX.
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![An image with screenshots of three Nexstar news websites' frontpages using the new Postlight designs.]()
Product
Reimagining Nexstar’s Television News Websites
Building a modern design to scale across any device.
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![A yellow background that has 5 buttons in the middle, the 4 on the right blue with red play, pause, stop, and fast forward signs on them. The fifth one on the far left is red with a blue rewind sign.]()
Product
No One Wants to Waste Time on Rework
But what if it’s not actually a waste?
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Design
More in Design-
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Design
A Creative’s Approach to Leading Design Workshops
37 ways to navigate the deep space of design thinking.
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Design
A Designer’s Guide to Taking Great Notes
Boost your note taking skills for more impactful design research.
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Design
Using RACI in Design Management
A scalable system to manage your growing team.
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