Insights
Thoughts and ideas on strategy, design, technology, and beyond
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Leadership
3 Red Flags in Client Services Inspired by Bernie Madoff
On the cult of personality, lack of transparency, and low-quality artifacts.
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Product
Audubon Wins at the 2023 Anthem Awards
The Bird Migration Explorer is now a multi-award winning digital experience!
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Strategy
How to Balance Pragmatism and Panache
A snappy, stable experience is the mandatory prerequisite for razzle-dazzle.
Leadership
More in Leadership-
Leadership
What My Mom Taught Me About Technology
The software industry has a user experience crisis on our hands.
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Leadership
Three Ways to Be the Thermostat
Great leaders set the temperature, especially when stress is high.
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Leadership
Dear Optimistic Leaders: Make Paranoid Plans
Great plans account for when things don’t go according to plan.
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Leadership
Why I Love Writing as a Leadership Tool
To drive alignment and get to decisions faster — write it down.
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Strategy
More in Strategy-
Strategy
How to Demo Like a Pro
Six practical tips for showing off software.
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Strategy
Introducing The QORE Handbook for Digital Leaders
Clarifying questions for digital leaders making great software.
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Strategy
How to Write a Compelling Product Vision
A step-by-step guide to winning over even the most uptight investors.
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Product
More in Product-
Product
There’s No Good Customer Experience When Your Internal Systems Are a Mess
Don’t neglect back office interfaces when thinking about CX.
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Product
Reimagining Nexstar’s Television News Websites
Building a modern design to scale across any device.
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Product
No One Wants to Waste Time on Rework
But what if it’s not actually a waste?
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Design
More in Design-
Design
A Creative’s Approach to Leading Design Workshops
37 ways to navigate the deep space of design thinking.
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Design
A Designer’s Guide to Taking Great Notes
Boost your note taking skills for more impactful design research.
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Design
Using RACI in Design Management
A scalable system to manage your growing team.
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